Online Chat

Our chat solution offers real-time support to customers through our support center and 24-hour self-service through a bot

Provide a new, real-time engagement channel leveraging people and technology, making it easier for our clients and prospects to get access to customer service

Integrate 3rd party technology to power live chat
Build brand and compliance approved canned responses for frequently asked questions
Create workflows for case routing that pass along recorded transcripts
Enable a survey feature to collect feedback
Develop Contact Support Center training guides and process documentation

Elements of success

Being available helps builds trust and gives them the confidence they need to use our products.

Put direct answers and calls-to-action at our customers’ fingertips, so we always meet them at their moment of intent.

Resolve issues faster than traditional channels and scale customer support with AI-powered chatbots that help answer routine asks.

This new real-time engagement channel leverages people and AI, making it easier for our clients and prospects to get access to the answers they seek.

Emails to call center dropped signifcantly

Issue resolution is faster than traditional channels

Extention of support hours previously unavailable

Surveys responses are overall positive